Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed. Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery is generally 7–12 business days after the order has been processed.

Delivery times are estimates only and may vary depending on the destination, carrier operations, customs clearance, weather conditions, local holidays, or other circumstances beyond our reasonable control.

Order Tracking

When tracking information becomes available, it will be provided through the order status page or the contact details submitted during checkout.

Tracking information may take several business days to update after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us through the Contact Us page on this website as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delivery failures, delays, or additional costs caused by incomplete or incorrect shipping information supplied by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may cause delivery delays that are outside our control.

Delayed Shipments

A shipment may occasionally be delayed due to customs inspections, carrier disruptions, severe weather, peak-season demand, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please check the tracking information first. If you still need assistance, contact us through the Contact Us page on this website.

Lost or Missing Packages

If tracking shows that a package is still in transit beyond the estimated delivery period, contact us so that we can help investigate with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery location, ask household members or neighbors, and contact the local carrier before submitting a claim.

Split Shipments

Items from the same order may be shipped separately. If this occurs, you may receive more than one package and separate tracking information.

Returned Packages

If a package is returned because of an incorrect address, refusal, failure to collect it, or unsuccessful delivery attempts, additional shipping charges may apply before the package can be reshipped.

Contact

For questions about shipping or delivery, please contact us through the Contact Us page on this website.